Terms and conditions

1. Terms of purchase

The search platform uses products that you want to buy and clicking on the add button to put it into your cart. At any time, the customer can easily click on the “Shopping Cart” button in the header (upper right corner of the page) to open the shopping cart and view the items that it contains and to eject or change the quantity. The order is considered final after the user completes the entire order process (Step 1 – Basket Review, Step 2 – Delivery Address Selection, Step 3 – Payment).

1.1. Payment

Payments in the last step of the order process are made through the CorvusPay billing system and payment is possible via MasterCard®, Maestro®, Visa, Diners, Discover and American Express®.


1.2. Delivery

After the order is sent, we will do it within 48 hours through GLS postal services.

1.3. Return/order complaint

The buyer has the right to return the goods in case:

  • if goods are not delivered
  • if the goods have a fault or damage
  • if the expiry date of the goods expired at the time of receipt

In this case, the buyer must contact us and explain the reason for the refund. If we estimate that the reason for the return of the goods justified to the buyer will be returned the money.

2. Statement of Online Payment Security

For payments on our web store, use CorvusPay – an advanced payment card payment system online.

CorvusPay secures the full confidentiality of your credit card information from the moment you enter them into the CorvusPay payment form. The payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the full details of your payment card. Also, data is not available even to employees of the CorvusPay system. The insulated core automatically transmits and transmits sensitive data, keeping them completely safe.

The payment access form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements of online payment security prescribed by leading card brands, ie it operates in accordance with the standard – PCI DSS Level 1 – the highest-standard payment card industry standard. When paying for cards included in the 3-D Secure Program, your bank with the validity of the card also verifies your identity with tokens or passwords.

Corvus Info collects all collected information as bank secrecy and treats them accordingly. The information is only used for the purposes for which it was intended. Your sensitive data is completely secure, and their privacy is guaranteed by state-of-the-art security mechanisms. Only the necessary job vacancy data is collected in accordance with the prescribed on-line payment procedures.

The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access control, regular security tracking, and deep-seated network vulnerability checks, as well as through the implementation of information security regulations, maintains and improves the security of your system by protecting your card slots.

Thanks for using CorvusPay!

2.1. Statement of Personal Data Protection

Smokva Ostojic is obliged to provide personal data protection by collecting only the essential, basic information about the customers / users necessary for the fulfillment of our obligations; informing buyers of how they use the data they collect, regularly gives customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees who are required to do this. All the employees of Smokve Ostojić and their business partners are responsible for respecting the principles of privacy protection.

3. Conversion statement

If there are prices shown in currencies other than Croatian Kuna, we state that those prices are calculated according to the current exchange rate of Croatian National bank, and they serve only as information for buyers. The charged price can be different than those displayed here.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

4. Personal data protection

The Seller undertakes to protect the privacy of the personal data of all registered users www.smokva-ostojic.com and will act with them in accordance with the Personal Data Protection Act or other applicable regulations.

In the case of consent to the disclosure of personal data, the User shall be deemed to agree to the terms and conditions of use of the personal data provided under these General Terms and Conditions under which the Seller is entitled to collect, use, process and transmit the personal information necessary for the use of the Website.